Book the assistance service in advance. When you arrive at the airport, contact an assistant.
At Helsinki Airport, there are several call points where you can have a direct voice connection with an assistant. The call points are located in the parking halls, in front of the terminals, in the check-in area and at the airport train station. See the locations of the call points.
At other Finavia airports, you can report to the check-in counter, with the following exceptions:
- At Ivalo Airport, report to the information desk.
- At Kemi-Tornio Airport, you can also report at the disabled parking.
We will assist you right up to taking your seat onboard the airplane. Please tell your assistant the best way to lift you or move you.
When you return from your trip, we will assist you from the aircraft to the terminal and from there to the parking area, bus stops, train station or taxi stand.