Airline is responsible for the luggage handling, transportation and handover of the luggage. Kindly contact your airline to report your luggage. 


Please note that Finavia does not have access to luggage tracing information. Only your airline or its ground handling company can provide updates regarding the status, location, and return arrangements of your luggage.



Helsinki airport

If your luggage is delayed or damaged, immediately report the matter at your airline’s service desk in the luggage hall before exiting through the customs clearance. 


If you have already exited the airport, please, visit your airline’s website to report the issue regarding your luggage as soon as possible.  

If you have received a notification that your luggage has been located, please wait for further instructions from your airline or ground handling company regarding the return arrangements.


Contact information for the arrival services of airlines operating at Helsinki airport can be found on our website under the Airlines section


Finavia's other airports

Procedures vary between airports. Please visit the website of the airport where your flight arrived and navigate to the "Contact" section for details or you can contact. Alternatively, you may contact your airline for additional information.